Troubleshoot & reset

Here are some things you can do if you encounter an error in Notion:

• Make sure your internet connection is stable.

• Try Notion in a different browser or on a different browser.

• Clear your browser’s cache and cookies.

• Ensure you’re logged into the right Notion account, and you have the right permissions to access the page you’re trying to work in.

• Wait a few minutes before trying again.

• Check our status page and X for live updates on any known issues.

Can’t log into Notion? Here are some things you can do.

If you don’t remember your Notion password, you can reset it. To do so:

1. Go to notion.so/login in your web browser.

2. Select Forgot password?, enter your email address, then select Send reset link.

3. We'll send a link to your email address. Open the link to be taken to Settings & members in your Notion workspace, where you can set a new password.

   • If you do not set a new password at this point, your password will simply be removed and you can log in using temporary codes.

4. Log in again.

If you no longer have access to the email address you used to sign up for Notion, you can change this email in Notion settings. You’ll need to have a permanent password for your account already. To do so:

1. Go to Settings in your sidebar.

2. Select My account → Change email.

3. Enter your password, then select Continue.

4. Enter your new email, then select Send verification code. Once you receive this code at your new email address, enter it.

5. Select Change email.

6. Log in again.

HAR is an archive file format that records information about your Notion session. It might be helpful to record and share a HAR file with our support team so they can help you troubleshoot your issue.

Find more information on how you can record HAR files on various browsers:

• Chrome (also applicable to desktop users)

• Firefox

• Safari

• Edge

Resetting Notion may help resolve issues like content not displaying correctly.

To reset Notion for desktop:

1. Select View in your device’s menu bar → Force reload.

2. Select Help in your menu bar → Troubleshooting → Reset & Erase All Local Data.

3. Close Notion, then:

   • On Mac: Open Finder, then select Go → Go To Folder in your menu bar. Enter /Users/<USERNAME>/Library/Application Support, then delete Notion.

   • On Windows: In File Explorer, go to C:\Users\<USERNAME>\AppData\Roaming, then delete Notion.

Chrome and Microsoft Edge

1. Open Developer Tools using cmd + option + i for Mac, or ctrl + shift + i for Windows.

2. With Developer Tools open, right click the refresh button in your browser.

3. Select Empty Cache and Hard Reload.

4. In Developer Tools, go to Application and expand the Cookies on the left hand side.

5. Right click on the Notion link and select Clear.

Safari

1. Open the Safari menu in your system menu bar, and select Preferences.

2. In the Privacy section, select Manage Website Data.

3. Find and select Notion, then select Remove All.

Firefox

To the left of the URL, select 🔒 → Clear Cookies and Site Data → Remove.

To reset Notion for mobile, simply delete the app from your device and reinstall it. Don’t worry about losing your Notion data — it’s synced to your account!