Top 9 IT Issue Tracker Templates

Track and resolve IT issues using Notion templates. Customizable fields and workflow management tools let you keep track of all your service requests and ensure timely responses, and built-in collaboration tools and customizable views make it easy to work with your IT team to resolve issues quickly.

What Should IT Issue Tracker Templates Include?

Choosing the right IT Issue Tracker Template in Notion can streamline the way your team handles technical issues. Here are key components to look for in a template:

Status Tracking: This feature allows you to monitor the progress of each issue from reporting to resolution, ensuring transparency and accountability.
Priority Levels: A good template should enable you to assign priority levels to issues, helping your team to tackle the most critical problems first.
Assignment Controls: It should be easy to assign issues to specific team members, which helps in distributing the workload effectively and tracking individual responsibilities.
Integration Capabilities: Look for templates that can integrate with other tools used by your team, such as Slack or email, for seamless communication.

Selecting a template with these components will ensure that your IT team is equipped to handle challenges efficiently and effectively.

What Should IT Issue Tracker Templates Avoid?

When selecting an IT Issue Tracker Template in Notion, it's important to be aware of certain features that might complicate or hinder your workflow. Here are three key components to steer clear of:

Overly Complex Fields: Templates with too many detailed fields can make data entry cumbersome and slow down issue resolution.
Non-Customizable Statuses: Avoid templates that do not allow you to customize status options, as different teams may require unique statuses to track issues effectively.
Lack of Integration Features: Templates that do not support integration with other tools can isolate your issue tracking and disrupt established workflows.

Choosing the right template involves more than just aesthetics; it's about ensuring functionality aligns with your team's needs for efficiency and clarity.

1Support task list

Track the status of day-to-day support tasks. Tasks are assigned to one or more people and can include priority, tags, and a due date.

Every item is its own Notion page where you can add notes, documentation, images, and even sub-tasks.

A template preview for Support task list

2IT Support Center & Issue Tracker

Your IT team’s external home. Store FAQs, knowledge articles as well as issue trackers and boards of live known issues.

A template preview for IT Support Center & Issue Tracker

3IT Issue Tracker

A board for internal or external people to report bugs or issues, make hardware or software requests. Each with its own template and ability to monitor the request’s progress until release.

4IT Issue tracker

You can track, visualise and manage IT issues that come up within a company. Prioritise assignments as well as gain valuable insights into your team's performance and progress through dynamic and interactive charts.

5Tracking Processing of Request Infrastruktur IT

Tracking and monitoring processing request infrastruktur IT for division or company or big organitation. I hope you can manage your requests and help in your work

A template preview for Tracking Processing of Request Infrastruktur IT

6Software Management & Issue Tracker

This template allows you to track your software management and issues for upcoming software releases. You can define what software release is coming up, what key features are included and then track which issues you are tracking for the features.

This template offers a significant advantage over using the standard issue tracker in Gitlab or Github.

A template preview for Software Management & Issue Tracker

7Jira alternative

This template is designed for the Scrum methodology but if you prefer to use Kanban then it can be easily adapted. Organise work into manageable sprints, based on estimates which calculate how much work the team can complete before the end of the sprint. Give other teams in the business visibility of your progress so that customer support can update customers and the marketing team can plan feature launches. Designed to be easily configurable for Notion API integrations.

8Ticket Management System - Bugs Reporting

The ultimate solution for streamlined ticket management! Your go-to tool for effortlessly tracking and resolving tickets, whether you're a small business looking to enhance customer support or a dynamic team managing various projects.

Designed to cater to users with diverse levels of familiarity with Notion, this template provides a user-friendly interface that simplifies the ticket submission process and empowers you to focus on what matters most – delivering exceptional service.
Intuitive Ticket Submission: With automated buttons to easily create new tickets and built-in template for all additional ticket information.

- Centralized Dashboard: Get an overview of your ticket landscape with a centralized dashboard. Easily sort, filter, and track tickets based on status, priority, department, and more, ensuring that nothing slips through the cracks.
- Built-in Automations: Making use of the latest Notion features, this template contains automations to easily track progress and reduce manual work.
- Seamless Collaboration: Assign tickets to specific team members, engage in internal discussions, and track progress – all within the template.
- Insights and Notifications: Gain insights into ticket status, average resolution times, and general information with built-in notifications center.

A template preview for Ticket Management System - Bugs Reporting

9Indie Developer Project Manager - Access Page

This tool will help you to manage all your development projects, tracking the changes, logging issues and scheduling deployments.

Originally, I created this template for my partner, he is a programmer and he wanted to manage his projects.

I thought it could be useful for others too.

A template preview for Indie Developer Project Manager - Access Page

Closing Thoughts

Implementing these templates can streamline your IT issue resolution process, making it more efficient and less prone to errors. They provide a structured approach to tracking and managing issues.

By using these templates, you can enhance team collaboration and ensure that all team members are on the same page. This leads to quicker resolutions and higher satisfaction rates.

Take the first step today by choosing a template that fits your team's needs. Customize it to further align with your specific processes and watch your issue management improve dramatically.

What is a Bug Severity?

Bug severity refers to the impact level of a bug on the system's operation, dictating the urgency of its resolution in an IT issue tracking system.

What is a Ticket Escalation?

Ticket escalation is the process of forwarding an IT issue to higher levels of technical expertise when initial support levels cannot resolve the issue effectively.

What is a Resolution Time?

Resolution time is the duration taken to resolve a reported IT issue, starting from the time it was initially reported to the time it was completely fixed and closed.