Hotel Duty Manager SOPs

Includes 20+ pages of best practice SOPs to save you 10+ hours of research.
This template contains Standard Operating Procedures (SOPs) for various hotel departments. It outlines the procedures for guest check-in, including verification, payment, and room assignment. The document also details emergency response protocols, including evacuation, communication, and coordination with emergency services. Housekeeping standards are covered, specifying daily cleaning tasks, deep cleaning schedules, and linen management. The SOP for food and beverage service describes preparation, order taking, serving, and billing procedures. There is also a complaint handling procedure, which emphasizes active listening, investigation, and resolution. The security and access control protocol covers monitoring, access authorization, patrolling, and incident handling. Finally, the staff training and development program outlines the identification of training needs, program planning, execution, and evaluation.