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Top 10 Free Ticketing Templates

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Running an effective support desk requires a consistent and efficient workflow. Notion's ticketing templates help teams track ticket status, manage assigned tasks, and provide outstanding customer service. Whether you're managing a small team or a large enterprise, our robust templates can be tailored to match your specific needs.

What Should Ticketing Templates Include?

Choosing the right ticketing template can streamline your event management process significantly. Here are key components to look for in a Notion ticketing template:

  1. Customization Options: The template should allow for easy modifications to suit different types of events and ticketing requirements.

  2. Integrated Payment Gateways: It should support multiple payment methods and seamlessly integrate with popular payment gateways for efficient transactions.

  3. Real-time Updates: Look for templates that offer real-time updates to track ticket sales and attendee information accurately.

  4. Automated Communications: Ensure the template can send automatic confirmations, reminders, and promotional emails to attendees.

Selecting a template with these features will help ensure a smooth and professional ticketing experience for both organizers and attendees.

What Should Ticketing Templates Avoid?

When selecting a ticketing template in Notion, it's essential to be aware of certain features that might complicate or hinder your workflow. Here are three key components to steer clear of:

  1. Overly Complex Layouts: Templates with too many sections or intricate designs can make navigation difficult and slow down your ticket resolution process.

  2. Non-Customizable Fields: Avoid templates that don't allow you to modify fields. Flexibility in updating statuses, priorities, and categories is vital for adapting the template to your specific needs.

  3. Fixed Workflow Steps: Steer clear of templates that enforce a rigid workflow. Your team's needs might evolve, and the ability to adjust the process is essential for efficiency.

Choosing the right template involves looking for simplicity, flexibility, and adaptability to ensure it enhances your team's productivity and fits seamlessly into your existing processes.

1Support task list

Track the status of day-to-day support tasks. Tasks are assigned to one or more people and can include priority, tags, and a due date.

Every item is its own Notion page where you can add notes, documentation, images, and even sub-tasks.

Uma prévia do modelo para Support task list

2API template

The API documentation template helps individuals, teams, and companies by providing a clear and organized structure for presenting API information, making it easier to understand and utilize. This in turn fosters better collaboration, streamlines development processes, and reduces time spent on troubleshooting. By improving API comprehension and usability, the template ultimately enhances productivity and the overall quality of applications built using the documented APIs.

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3Rastreador de candidatos

Gerencie o progresso dos candidatos ao longo do ciclo de contratação com este modelo que permite visualizar facilmente informações, anotações, documentos, ofertas, próximas etapas e muito mais de cada candidato.

Uma prévia do modelo para Rastreador de candidatos

4Integração de novos contratados

As listas de onboarding ajudam os novos contratados a se estabelecerem em sua empresa. Você pode classificar por status, equipe e data de início e clicar em qualquer cartão individual para revisar as tarefas e anotações do onboarding da pessoa.

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5Acompanhamento de bugs

Permita que pessoas relatem bugs cujo progresso elas possam acompanhar à medida em que são priorizados e resolvidos pela equipe.

Uma prévia do modelo para Acompanhamento de bugs

6New Hire Onboarding

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7Visual onboarding with diagrams

A good onboarding process makes new hires fit in with existing teams and productively contribute faster. Instead of overwhelming new colleagues with pages of text, diagrams clarify complex topics at a glance.

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8Feedback tracker

Feedback tracker is a comprehensive template that connects customer profiles, feedback requests, and product requirements documents (PRDs) through a series of interconnected databases, making it easy to manage and analyze customer feedback. By fostering a closer feedback loop between customers, Product Managers, and Solutions Engineers, this template empowers your team to better understand customer needs, prioritize feature development, and drive continuous product improvements based on real-world insights.

Uma prévia do modelo para Feedback tracker

9Contact form

With Paperfrom you can build a powerful contact form on your website with added creativity and flexibility of Notions web pages. Everything is customisable to your brand so you can create an eye-catching UX that will wow your customers.

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10IT Support Center & Issue Tracker

Your IT team’s external home. Store FAQs, knowledge articles as well as issue trackers and boards of live known issues.

Uma prévia do modelo para IT Support Center & Issue Tracker

Closing Thoughts

Utilizing these templates can streamline your event management process, ensuring that no detail is overlooked. They are designed to enhance efficiency and reduce the workload on your team.

Start implementing these tools today to transform your ticketing system. They're not only cost-effective but also customizable to fit any event type. Embrace the simplicity and see the difference.

Related Terms

What is a Ticket Escalation?

Ticket escalation refers to the process of transferring a customer support ticket to a higher level of expertise or authority when initial resolutions fail.

What is a Service Level Agreement (SLA)?

A Service Level Agreement in ticketing systems defines the expected time within which a ticket should be responded to and resolved, setting clear expectations for both service providers and recipients.

What is Ticket Tagging?

Ticket tagging involves assigning labels or keywords to support tickets to categorize them based on their content, facilitating easier management and retrieval of related issues.

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