Unlike docs and meetings, every team can have its own Wiki and FAQ databases housed in its teamspace. Your general teamspace will probably a have company-wide wiki too.
Wikis are places where employees can find information on processes, policies, and more. These pages typically have a longer shelf life than docs or meetings. Two key properties live on Wikis:
Owner → identifies the person who is responsible for the content of the page. This person is usually the best source of additional information or details about the page's content.
Verification → shows a team member that the information they're reading is up to date. When the verification expires, the page owners will receive a notification that it's time to re-verify or update the page content.
FAQs are another category of knowledge for miscellaneous information that encourage documentation and enhance discoverability of Wiki content.
FAQs can be related to wiki pages to provide context when team members ask a question.
Wikis and FAQs
Learn how to use Wikis and FAQs to house your team’s lasting knowledge, as well as tactics to help establish trust in these resources.
