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Top 10 Free Ticketing Templates

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10 modèles

Running an effective support desk requires a consistent and efficient workflow. Notion's ticketing templates help teams track ticket status, manage assigned tasks, and provide outstanding customer service. Whether you're managing a small team or a large enterprise, our robust templates can be tailored to match your specific needs.

What Should Ticketing Templates Include?

Choosing the right ticketing template can streamline your event management process significantly. Here are key components to look for in a Notion ticketing template:

  1. Customization Options: The template should allow for easy modifications to suit different types of events and ticketing requirements.

  2. Integrated Payment Gateways: It should support multiple payment methods and seamlessly integrate with popular payment gateways for efficient transactions.

  3. Real-time Updates: Look for templates that offer real-time updates to track ticket sales and attendee information accurately.

  4. Automated Communications: Ensure the template can send automatic confirmations, reminders, and promotional emails to attendees.

Selecting a template with these features will help ensure a smooth and professional ticketing experience for both organizers and attendees.

What Should Ticketing Templates Avoid?

When selecting a ticketing template in Notion, it's essential to be aware of certain features that might complicate or hinder your workflow. Here are three key components to steer clear of:

  1. Overly Complex Layouts: Templates with too many sections or intricate designs can make navigation difficult and slow down your ticket resolution process.

  2. Non-Customizable Fields: Avoid templates that don't allow you to modify fields. Flexibility in updating statuses, priorities, and categories is vital for adapting the template to your specific needs.

  3. Fixed Workflow Steps: Steer clear of templates that enforce a rigid workflow. Your team's needs might evolve, and the ability to adjust the process is essential for efficiency.

Choosing the right template involves looking for simplicity, flexibility, and adaptability to ensure it enhances your team's productivity and fits seamlessly into your existing processes.

1Liste de tâches (Service client)

Utilisez ce modèle pour suivre l’avancement des tâches du service client au jour le jour. Les tâches sont assignées à une ou plusieurs personnes. Elles peuvent avoir un niveau de priorité et une date d’échéance. Chaque carte a sa propre page Notion dans laquelle vous pouvez ajouter des notes, de la documentation, des images et des sous-tâches.

Aperçu du modèle de Liste de tâches (Service client)

2API template

The API documentation template helps individuals, teams, and companies by providing a clear and organized structure for presenting API information, making it easier to understand and utilize. This in turn fosters better collaboration, streamlines development processes, and reduces time spent on troubleshooting. By improving API comprehension and usability, the template ultimately enhances productivity and the overall quality of applications built using the documented APIs.

Aperçu du modèle de API template

3Suivi des candidatures

Gérez la progression des candidats tout au long du processus de recrutement grâce à ce modèle. Il permet de facilement visualiser les informations concernant chaque candidat : notes, documents, offres, prochaines étapes, etc.

Aperçu du modèle de Suivi des candidatures

4Intégration des nouveaux employés

Les listes de tâches aident les nouvelles recrues à bien s’intégrer dans votre entreprise. Vous pouvez trier les cartes individuelles par état, équipe et date d’embauche. En cliquant sur une carte, vous accédez à sa vue détaillée, dans laquelle vous pouvez consulter les tâches et notes qui concernent l’employé en question.

Aperçu du modèle de Intégration des nouveaux employés

5Suivi des bugs

Permettez aux gens de signaler des bugs dont ils peuvent ensuite suivre l'évolution au fur et à mesure qu'ils sont classés par ordre de priorité et résolus par l'équipe.

Aperçu du modèle de Suivi des bugs

6New Hire Onboarding

Aperçu du modèle de New Hire Onboarding

7Visual onboarding with diagrams

A good onboarding process makes new hires fit in with existing teams and productively contribute faster. Instead of overwhelming new colleagues with pages of text, diagrams clarify complex topics at a glance.

Aperçu du modèle de Visual onboarding with diagrams

8Suivi des retours

Le suivi des retours est un modèle complet qui relie les profils des clients, les demandes de commentaires et les documents d'exigences de produits (PRD) via une série de bases de données interconnectées, ce qui facilite la gestion et l'analyse des retours des clients. En favorisant une boucle de rétroaction plus étroite entre les clients, les chefs de produit et les ingénieurs de solutions, ce modèle permet à votre équipe de mieux comprendre les besoins des clients, de prioriser le développement de fonctionnalités et de conduire des améliorations continues des produits en fonction d'informations concrètes et basées sur des usages réels.

Aperçu du modèle de Suivi des retours

9Contact form

With Paperfrom you can build a powerful contact form on your website with added creativity and flexibility of Notions web pages. Everything is customisable to your brand so you can create an eye-catching UX that will wow your customers.

Aperçu du modèle de Contact form

10IT Support Center & Issue Tracker

Your IT team’s external home. Store FAQs, knowledge articles as well as issue trackers and boards of live known issues.

Aperçu du modèle de IT Support Center & Issue Tracker

Closing Thoughts

Utilizing these templates can streamline your event management process, ensuring that no detail is overlooked. They are designed to enhance efficiency and reduce the workload on your team.

Start implementing these tools today to transform your ticketing system. They're not only cost-effective but also customizable to fit any event type. Embrace the simplicity and see the difference.

Related Terms

What is a Ticket Escalation?

Ticket escalation refers to the process of transferring a customer support ticket to a higher level of expertise or authority when initial resolutions fail.

What is a Service Level Agreement (SLA)?

A Service Level Agreement in ticketing systems defines the expected time within which a ticket should be responded to and resolved, setting clear expectations for both service providers and recipients.

What is Ticket Tagging?

Ticket tagging involves assigning labels or keywords to support tickets to categorize them based on their content, facilitating easier management and retrieval of related issues.

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