- Your brain has two modes of thinking: System 1 and System 2
- Your brain relies on mental shortcuts called "heuristics" to make judgments.
- Intuition comes first, and Strategic Reasoning second.
- There's more to morality than harm and fairness.
- Morality binds and blinds
- A successful design should convey information about how to use it to the user
- People develop mental models for how software functions
- People are naturally error prone: Good design should allow for that.